Frequently Asked Questions

We are always here to answer your questions. If you don’t find what you need please contact us.

How long does it take to be up and running with ratescalc ?

Our on-boarding of clients is quicker than you may think. The time it takes is dependant on the complexity of your business, speed in supplying the information and availability for training.  We we would happy to give you an accurate timeframe, please call us +61 439 169 999 We will do our best to get you live as quickly as we can!

Does ratescalc integrate with my existing system ?

ratescalc.com is built with integrations in mind. We can tailor the platform to plug into the system you are currently using.  We have many integration partners with many more being added each week. For a more detailed understanding please email us to discuss [email protected]

Is the training included with the implementation?

Yes for the majority of clients the training we provide with implementation is included. There are some larger clients or clients with staff off shore or with special circumstances which may fall outside of the implementation included in training.  We will work with you to ensure that your staff know our software well.

Will my companies information and sensitive data be protected?

Absolutely, we take security and confidentiality very seriously. We ensure that the areas of compromise are encrypted and safe and your data is always handled in line with our privacy policies and never passed on to others. We understand the business environment and want to ensure you have the confidence to partner with us. 

How is the information in ratescalc exported to my payroll or finance system?

ratescalc.com has been designed with the end user in mind. ratescalc continues to work with many payroll and finance system providers and every quarter we are adding suitable aligned technology partners to our marketplace.  Of course every system is different whereas ratescalc will sync all relevant data to your middle software system or your system can access the data through our API’s.  A simple CSV file export can be facilitated from the Ratescalc.com website with all pay items, notes and if required Job ID’s and Client ID’s. We are there to assist you with this and ensure the smooth exchange of information.

After the initial installation fee what are the ongoing costs?

After installation and once your staff are trained the only ongoing cost of ratescalc.com is the user license fee and a small maintenance on 1 or 2 components. Your business will have peace of mind knowing that it is protected with updated modern awards and collective agreements saving time and money with the ability to set rates and margins for all staff. 

How do I know rates are correct in ratescalc?

ratescalc.com has built custom widgets that pull rates from Fair Work Australia in ‘real time’. Through our technology and OCR (optical character recognition) all definition changes are also monitored and updated with system generated automatic updates to system administrators and managers.

Can I use ratescalc in my internal HR department?

Absolutely, ratescalc.com is true middle-ware and can integrate with most systems and platforms, we have a strong API framework and the solutions and ease that ratescalc.com offers can be applied to any employer that pays employees. We would be pleased to show you how we can ensure your business is protected. 

Still have questions?

We understand implementing a new app or system takes thought and planning. We are here to answer any questions or provide the information you need. Click the chat to ask your direct question or click below to send us a message.

Join our other happy customers

Lots of companies are using ratescalc.com right now to ensure they are compliant, that they are paying their people correctly and enjoying the workflow efficiencies and savings in time and money. 

Give us the chance to walk you through and have a look at our amazing software which is like no other.