Thank you for contacting The Ratescalc Support Help Desk.

We understand it is important and will get to work on it as soon as we can.

If we have more information we can resolve your issue quicker!

Please reply to this email with the following information:

1) Error message & user. Detailed error message with the issue.

2) More details. Details of what you were doing at the time

3) Screen shots. Screen shots of you screen (including URL) and / or error message.

4) When did things last work?

5) is this problem affecting other staff?

6) Has this problem happened previously?

7) What troubleshooting steps have you already tried?

Thank you in advance for your assistance and cooperation. Our goal is to provide you world-class support as one of our valued customers.

Yours in Number!

Ratescalc support team